Rachel Puschel
Director of Clinic Administration
About Me
Rachel began her healthcare career in New Jersey, completing her prerequisite coursework at Brookdale College and later earning her nursing certificate at Prestige Medical Solutions in Toms River. She built a strong clinical foundation through hands-on patient care while she advanced into nursing.
Rachel went on to work at RWJBarnabas Health’s Community Medical Center, gaining experience in the Medical-Surgical, Emergency Department, and Wound Care units before transferring to the Intensive Care Unit. Her time in the ICU was during a critical time in healthcare, strengthening her ability to perform in high-pressured environments while reinforcing her commitment to patient-centered care.
After relocating to North Carolina, Rachel continued her education at Wake Tech while taking on contract traveling nursing roles with Wake Med Hospitals. She later joined BYoung Physical Therapy and The Running PTs advancing from an Administrative role to Referral Coordinator, before joining the management team in August 2025 as Patient Experience Director.
Today, Rachel leads the administrative staff across multiple locations, leveraging her clinical insight and experience to build high-performing teams and drive efficiency. She is passionate about optimizing workflows, strengthening core foundations, and is deeply committed to ensuring each patient feels heard, valued, and cared for from their first interaction to their last.